Shipping & Returns
Exchange & Return
Each product is curated with a lot of effort and affection. We do not offer refunds on any product sold, as a company policy. Once the product has been sold, it can be exchanged for, OR a credit note can be issued (provided the aforementioned terms and conditions are met).
If you are unsure of the size and would want to exchange your purchase, please email us at email@example.com and a member from our customer service team will contact you within 1-2 business days to walk you through the process of exchanging your product. They may ask for further information or images to evaluate your return request. Please do assist them.
Once a product is exchanged, the process can not be repeated twice.
Made-to-order products ( according to size/colour specification provided by you ) and items listed as “Final Sale” are not eligible for returns and exchange.
All products bought on sale/promotions are not acceptable for exchange.
Please make sure that you understand which products are eligible for exchange before purchasing.
LIST OF NON-RETURNABLE OR NON-EXCHANGEABLE PRODUCTS
Custom-made and Made to order products.
Orders placed using store credit.
Products that were marked as non-returnable or non-exchangeable ( Final Sale) at the time of purchase.
Unstitched items like Dupattas, Sarees with unstitched blouse, Semi-stitched suits with unstitched pants.
Altered products as per the specifications/measurements provided by you.
Accessories, including jewelry, clutches, potlis, scarves, belts, footwear, etc.
Products that are purchased in any sale/promotion organized by us.
SHIPPING METHODS AND COSTS
We deliver to more than 200 countries around the world, and offer different shipping options as applicable.
For more information, please contact our customer care service at firstname.lastname@example.org
Any items notified by local courier service to be restricted and/or banned and/or prohibited from time to time (including but not limited to animals, bullion, currency, bearer from negotiable instruments, precious metals and stones, firearms or parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs) will not be shipped. You may be informed of the same incase such situations arise.
Free shipping is offered to customers only in India.
For customers outside India, free shipping is only applicable if the order value exceeds ₹ 49,000/-
All domestic orders will take approximately 3-4 days for delivery from the date of dispatch. International orders take a minimum of 7 days for delivery from the date of dispatch. These timelines may be subject to change due to unforeseen circumstances. Further information on the order status can be provided by emailing on email@example.com
Baidehi insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Baidehi and transfer of responsibility in the same way.
TAXES & DUTIES
For Indian Customers : Product Prices displayed are inclusive of all taxes and duties.
For International Customers : Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us on firstname.lastname@example.org